Contact

KONE CUSTOMER SERVICE

Open 24h for: Maintenance service requests Reporting an emergency

Oman 800 72277

KONE Customer Service Open 8-16, for general requests.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Oman 800 72277

KONE OFFICES AND CONTACTS

Oman
KONE Assarain L.L.C.
Hatat House B, Office 103, 1st Floor, Wadi Adai
P.O box 1475, Ruwi 112, Muscat
Tel: +968 246 570 00
Fax: +968 245 628 69
Email: oman@kone.com

KONE Online

About us
About us

Embrace urban life with KONE company. Find out how we can improve the flow of urban life, making people’s journeys safe with KONE online. Overview

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KONE as a company

About us > KONE as a company >

Environment

Explore how KONE's workplace promotes green building transformation of structures and cities into eco-friendly ones. Find out more about sustainable smart cities.

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Safety

Watch KONE's videos on the elevator and lift safety to ensure everyone has a secure and comfortable journey.

About us > KONE as a company >

Innovations

Learn about the newest innovative technology in escalators and elevators. KONE's sources & solutions of elevators enhance structures and improve people's lives.

About us > KONE as a company >

Culture

Find out more about KONE's corporate and workplace culture, which leads to forming a solid foundation for our company culture.

About us > KONE as a company >

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

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Contact us

Fill out the online form to contact us for further details. Find KONE customer service for instant support online now.

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Branch offices

Find out where you can find KONE offices and service centers in the Middle East. To view an office's contact information, check online our branch locations!

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Contact form

Fill out the contact form to get in touch with us, and we'll get back to you immediately. Check our contact us form at KONE online.

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Careers

Learn more about the delightful employment career possibilities we provide across the globe and join the next wave of KONE hires! Check our job vacancies online.

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We offer

KONE provides you with opportunities and motivation components that excite and encourage our staff members. Discover our career development for our reward system.

About us > Careers >

Students & graduates

KONE provides global and local challenges for students and fresh graduates, such as internships and entry-level jobs. Check out KONE's international trainee program online.

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Technicians & professionals

Discover our professional & elevator technician job possibilities to help you reach your personal & professional goals. Check lift technician opportunities now.

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Recruitment process

Browse the stages involved in the recruitment process, such as applications, interviews, and final selection. Check our hiring procedure and apply right away.

About us > Careers >

Apply now

About us > Careers >

Frequently asked questions

Get a list of FAQs by visiting our website! We have gathered the most frequently asked questions about the application process. Find the answer at KONE online.
New buildings
New buildings

Experience advanced solutions for new buildings with KONE UAE. Browse our innovative solutions for sustainable buildings and a smart future architecture Overview

New buildings >

Elevators

Check the new integrated elevators with the latest solutions for built-in connectivity to future-proof your building. Find out more about our lifts at KONE UAE.

New buildings > Elevators >

KONE MonoSpace® DX

Experience the KONE MonoSpace DX passenger elevator, which eliminates the need for a machine room entirely, saving you significant space in your building.

New buildings > Elevators >

KONE MiniSpace™ DX

Learn about the KONE MiniSpace DX elevator, which has a remarkably small machine room for mid- and high-rise structures. Check out more online at KONE UAE.

New buildings > Elevators >

KONE TranSys™ DX

Find the machine room-free KONE TranSys DX passenger elevator for people flow improvement for demanding environments like public transportation, retail, and medical facilities.

New buildings > Elevators >

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

New buildings > Elevators >

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

New buildings >

Escalators & autowalks

Searching for a practical improvement for people flow in your building? Find out more about our industry-leading escalators and autowalks.

New buildings > Escalators & autowalks >

TravelMaster 110

Look up KONE Travelmaster 110. For both outdoor escalator use cases and indoor retail situations, KONE TravelMaster 110 is designed.

New buildings > Escalators & autowalks >

TravelMaster 115

Have a look at the KONE Travelmaster 115 inclined auto walk. For areas with demanding people flow requirements, KONE Travelmaster 115 offers simple & secure access.

New buildings > Escalators & autowalks >

TransitMaster 120

Check out the KONE Travelmaster 120 escalator, which offers a comfortable experience even in the most challenging traffic conditions.

New buildings > Escalators & autowalks >

TransitMaster 140

Need a powerful movable staircase? the Travelmaster 140. The KONE autowalk is the perfect solution for challenging workplaces that require effective people flow!

New buildings > Escalators & autowalks >

TransitMaster 165

Heavy-duty auto walks are the main function of the KONE Travelmaster 165 travelator. For challenging traffic conditions, KONE travelator focused on the infrastructure segment.

New buildings >

Advanced People Flow solutions

Browse our advanced people flow solutions from installation of elevators, and autowalks to access and monitoring solutions for a seamless user experience.

New buildings > Advanced People Flow solutions >

Access solutions

Learn more about our access control system for a seamlessly integrated control with your elevator and building doors. Browse through our access solutions online.

New buildings > Advanced People Flow solutions >

Destination solutions

Crowded Place? Discover our destination solutions that reduce waiting and travel times by taking into account the number of passengers & their destination floors.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Learn more about infotainment systems & solutions that completely transform your building's user experience with future technology and solutions.

New buildings > Advanced People Flow solutions >

Monitoring solutions

Do you need to stay informed about the lifespan of your elevator? Check out monitoring solutions, with the best technology for remote elevator monitoring at KONE.

New buildings >

People Flow Planning and Consulting

Explore more about people flow and consulting for assessing, planning, and designing an innovative and integrated people flow within buildings for a smart future.

New buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Find trusted maintenance and modernization experts who specialize in elevator services and escalator services for any make or model of equipment across the entire building lifecycle. Overview

Existing buildings >

Elevator connectivity

Elevators that are connected give you and your users full control. Learn more about the connected services offered by KONE UAE and our smart building solutions.

Existing buildings >

Elevator user experience

KONE provides smart building applications, software, eye-catching lighting, cutting-edge materials, and more to improve elevator experience for users.

Existing buildings >

Maintenance

Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Learn about KONE's preventive maintenance services for safe operation of automatic doors, escalators, and elevators. Find out more about our Kone Care online.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

Find out how KONE 24/7 Connected Services for elevators, escalators, and automatic building doors reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on.

Existing buildings > Maintenance >

Customer communications channels

Follow the progress of your maintenance work and keep track of the state of your equipment by using the KONE's customer communication channels.

Existing buildings > Maintenance >

Customer service

Call the KONE's customer service right away to report a service need or an emergency. 24/7, our customer care is available to assist you.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Your building will rise in value from KONE DX elevator solutions and will be prepared for whatever the future holds. We've got you covered with KONE DX.

Existing buildings >

Elevator modernization

Find a trusted partner who offers simple and innovative elevator modernization solutions that can improve the safety, appearance and functionality of your elevator equipment.

Existing buildings > Elevator modernization >

Full elevator replacement

With KONE full elevator replacement, we install a brand-new elevator with all the benefits of a modern elevator. Check our lift replacement cost now.

Existing buildings > Elevator modernization >

Modular modernization

You can experience all the advantages of a modernized elevator with KONE. Discover our most recent technological advancements, modern modular & design innovations.

Existing buildings > Elevator modernization >

Component upgrades

Learn about KONE's extensive line of elevator part upgrades and enhance your elevator's performance, safety, and eco-friendliness. Discover elevator components now.

Existing buildings > Elevator modernization >

MiniSpace Upgrade

Discover the KONE MiniSpace™ DX upgrade packages, and enjoy all the benefits of a brand-new elevator with KONE UAE latest Minispace upgrade innovations.

Existing buildings >

Escalator & Autowalk modernization

With modernization, your escalators will become more energy-efficient, reliable, and most importantly safer.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Explore KONE's alternatives for full escalators replacement and enjoy lower energy expenditures. Improve your escalator parts in no time with KONE.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

Visit KONE UAE and learn more about our modular escalator modernization solutions, as you can renew individual components or complete systems.

Existing buildings >

Buildings without an elevator

"Discover KONE retrofit elevator installation solutions for building without elevators. Increase the value of your building and simplify access to the top floors. "

Existing buildings >

Advanced People Flow solutions

"Learn about KONE flow control systems to provide a smooth user experience when entering and leaving buildings. Learn more online about flow control solutions. "

Existing buildings >

People Flow Planning and Consulting

Learn about KONE's people flow planning & consulting solutions to design an intelligent building with seamless flow using professional analysis & leading tools.

Existing buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

Overview

News & Insights >

References

Explore KONE's references of selected achievements from around the world. Choose from our reference materials to find out more.

News & Insights >

Press releases

Find all of KONE's press releases and stock exchange news online. Keep up with the most recent press statements from KONE.

News & Insights >

Stories

Learn more about how people move around the structures that make up the world's cities by reading KONE's stories from across the globe. Check KONE's events now.

News & Insights >

News & Events
Tools & downloads
Tools & downloads

Check out KONE's planning tools and brochure downloads to improve user experience and increase the value of your building. Overview

Tools & downloads >

Tools for architects

Discover KONE's architect model-making solutions that simplify building models by utilizing sophisticated lift BIM models. Explore elevator models online.

Tools & downloads >

Tools for designers

Discover our designer tools to explore infinite customization options for elevators. KONE car designer helps you create the perfect elevator for your building.

Tools & downloads >

Glossary

Explore KONE's elevator glossary for assistance in understanding the elevator technical terms and symbols used on the website.
KONE Online
Contact us

KONE Tools & Brochure Downloads

Take advantage of our next-generation design and planning tools to help you create a great user experience that makes your building more attractive to tenants and visitors alike.

Explore our next generation tools

Tools for architects

Explore our improved planning tools to simplify your workflow, and create more attractive buildings for visitors and tenants alike.

Go to tools

Tools for designers

Explore limitless options for car customization with our improved design tools.

Go to tools

Terms & definitions

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.

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Downloads

Doors handbook for architects

This handbook is a clear, easy-to-understand introduction to the main process stages, from initial planning to choosing the right door solutions for your project. It will help you to select the correct solution for each specific building type.

KONE UniDrive® Healthcare door operator

Our reliable operator designed specifically for use with hermetic sliding doors ensures smooth, safe people flow in a wide range of medical and other hygiene-critical environments.

KONE JumpLift

KONE JumpLift makes efficient use of the elevator shaft during the construction phase, whether you're looking to speed up construction schedules, avoid redundant work, or improve logistics.

KONE Building information models (BIM)

Whether you need design models for initial plans, or more detailed construction models, our BIM models provide you with relevant information, measurements, and details relating to our equipment.

KONE TransitMaster™ planning dimensions

Architectural planning datasheets for the KONE TransitMaster 140 escalator.

KONE TravelMaster™ 115 planning dimensions

Architectural planning datasheets for the KONE TravelMaster 115 inclined autowalk.

Maintaining retail People Flow

Our handbook for facility managers and building owners in the retail sector covers the challenges of maintaining people flow and how KONE helps solve them.

KONE TransitMaster™ 165 horizontal autowalk

This guide details the options and planning dimensions for the KONE TransitMaster 165 horizontal autowalk, which is designed for transport hubs such as airports and railroad stations.

KONE elevators for transit centers

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in transit centers.

KONE elevators for airports

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in airports facilities.

KONE Medical elevators

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in medical facilities.

Planning retail People Flow

Our easy-to-use planning guide takes you through the options for creating smooth, safe people flow in different types of retail environments, from shopping centers to big-box stores.

Planning guide for Public transportation elevators

This guide provides all the basic information needed when planning elevators for public transportation environments, including guidance on choosing hoisting components and car materials.

KONE solutions for transit centers

Our range of solutions designed to cope with the tough demands of busy transit center environments includes elevators, escalators, autowalks, and doors.

KONE solutions for airports

Our solutions for the unique demands of airport environments help manage the flow of people and goods into and through the airport safely, reliably, and efficiently.

KONE KDS330 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS330 signalization range.

KONE KDS300 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS300 signalization range.

KONE UniDrive®

Upgrade the control element of any brand of automatic sliding door in just a few hours – with no changes to the door construction – for improved safety, reliability, and efficiency.

KONE Z MiniSpace™

Our standardized elevator with a compact machine room provides reliable, efficient, and comfortable transport between floors in the affordable residential segment.

KONE doors safety

Our handy safety information factsheet with simple tips on how to enhance the safety of your automatic building doors through proper use and maintenance.

KONE turnstile solutions

Our turnstile solutions improve security, guidance, and convenience in your building. All our solutions are easy to use, durable, and eco-efficient.

KONE Turnstile 50

A smart, flexible half-height sensor barrier for public and commercial buildings and airports, where high throughput and comfortable access are important requirements.

KONE Turnstile 30

An energy-efficient access control solution for buildings where high throughput, durability, and easy operation are important requirements.

KONE Turnstile 100

A new benchmark in turnstile usability, flexibility, and visual appearance that enables easy, efficient building management and adds real value to your property.

KONE RemoteCall™ with fixed source floor

KONE RemoteCall with fixed source floor is a special feature in the KONE RemoteCall application that pre-defines the source floor so the user selects only the destination floor.

KONE RemoteCall™

KONE RemoteCall is an innovative mobile application for smartphones which allows users to make personalized elevator calls quickly and conveniently from anywhere in the building.

KONE Destination Control System

KONE Destination is a destination control system that incorporates desired destination floors and the number of waiting passengers to significantly improve elevator convenience and efficiency.

KONE touchscreen signalization

The KSP858 is a touchscreen DOP incorporating the latest capacitive touchscreen technology and a highly intuitive interface for an effortless elevator experience.

KONE InfoScreen

The KONE InfoScreen is a quick and easy way to deliver multimedia and web-based information and improve guidance in your building. It can be used to inform and entertain, and to guide passengers for smoother and safer people flow in the facility.

KONE E-link™

KONE E-Link enables elevator and escalator system monitoring from one location, helping you secure the best possible tenant service quality, reliability and efficiency of the elevators and escalators in your building.

KONE Access™ Planning guide

This planning guide provides the general information about KONE Access necessary for specification and installation of the system, intended for those involved in related areas such as electrical installation and building security access.

KONE Access control interface

KONE Access Control Interface connects any access control system with the KONE elevator control system to increase security in the building while improving people flow.

KONE Access™

A comprehensive access solution, KONE Access features a fully scalable access control system that is seamlessly integrated with your elevator system, turnstiles, and building doors.

KONE Care™ Maintenance Method

KONE Modular Based Maintenance helps us find and fix potential faults before they can cause downtime, helping you ensure quality service and improve end-user safety.

KONE Care™ Maintenance

Understanding of your maintenance requirements: choose from our three maintenance packages the level of care you need.

KONE ReSolve™ 800

A complete drive and electrification modernization solution for elevators in high rise buildings. Modernization with KONE ReSolve 800 improves reliability, safety and energy-efficiency.

KONE ReSolve™ 40

An electrification modernization solution for elevators in low- to mid-rise buildings that replaces obsolete relays and other electrical components, improving performance, safety and energy efficiency.

KONE ReSolve™ 200

A modernization solution that provides flexibility in planning and budgeting, while significantly reducing operating costs and enhancing safety and accessibility.

KONE ReGenerate™ 800

A high-performance solution for elevators in high-rise buildings that help you maintain your building’s status as a prime property within your market.

KONE ReGenerate™ 200 400

KONE ReGenerate is a family of modernization packages meets the latest safety and accessibility regulations, while improving the efficiency, reliability and aesthetics of the existing elevator.

KONE elevator and escalator installation processes

Ensure that your elevators and escalators are installed on time, with the excellent ride comfort and aesthetic appearance you expect.

KONE Care for Life™ survey

Is your elevator or escalator reliable? Is it safe? Are there opportunities for you to reduce your elevator energy consumption and avoid unpredictable repair costs? The KONE Care for Life analysis helps you answer these questions.

KONE ascending car overspeed protection upgrade package

Our upgrade package for all brands of lift comprises a new overspeed governor, new rope and a new guiderail stopping device. These improvements will ensure that an overspeeding car is brought to a safe, controlled stop.

KONE EcoMod™

A full escalator or moving walk modernization without removing the truss. Our EcoMod solution eliminates costly structural modifications while preserving existing building décor.

KONE TravelMaster™ 110 planning dimensions

Architectural planning datasheets for the KONE TravelMaster 110 escalator.

KONE TravelMaster™ 110

The KONE TravelMaster 110 is an eco-efficient escalator designed for commercial environments. It incorporates the latest in safety technologies and visual design innovations.

KONE TransitMaster™ 120 planning dimensions

Architectural planning datasheets for the KONE TransitMaster 120 escalator.

KONE TransitMaster™ 120

The eco-efficient KONE TransitMaster 120 escalator is designed for round-the-clock operation in environments with medium to high traffic flow, such as mass transit hubs and airports.

KONE TravelMaster™ 115

This guide details the options and planning dimensions for the KONE TravelMaster 115 inclined autowalk, which is designed for retail environments like shopping centers and hypermarkets.

KONE TransitMaster™ 140

This guide details the options and planning dimensions for the KONE TransitMaster 140, which is a heavy-duty escalator for transport hubs such as railroad and metro stations.

KONE Escalator and Autowalk Solutions

Our flexible range of escalators and autowalks can be tailored to a wide range of applications, and are all based on the same reliable technology and modern visual design.

KONE S MonoSpace®

The KONE S MonoSpace is a world-class elevator solution for residential buildings that offers excellent eco-efficiency, smooth ride comfort, and award-winning design.

KONE E Minispace planning data

The KONE E Minispace is an economical solution for providing reliable, efficient, and comfortable transport in residential buildings, incorporating KONE’s core technology innovations.

KONE N MonoSpace®

The KONE N MonoSpace is a world-class elevator solution for residential buildings that offers excellent eco-efficiency, smooth ride comfort, and award-winning design.

KONE N MiniSpace™

Based on our proven, eco-efficient technology, the KONE N MiniSpace features a highly compact machine room and is designed specifically for residential buildings.

KONE E Minispace visual options

The KONE E MiniSpace is an economical solution for providing reliable, efficient, and comfortable transport in residential buildings, incorporating KONE's core technology innovations.

KONE Minispace

KONE MiniSpace elevators combine the eco-efficient KONE EcoDisc motor with a compact machine room, and are ideal for offices, hotels and residential buildings of up to 63 stories.

KONE E MonoSpace®

The KONE E MonoSpace is an economical solution for providing reliable, efficient, and comfortable transport between floors in residential buildings.

KONE Transys™

Our heavy-duty freight elevator is exceptionally space-efficient and needs no machine room, which makes it easy to position and reduces construction time and costs.

KONE Solutions for retail facilities

We can help you turn people flow into cash flow – whether you’re planning and designing a new facility or upgrading your existing equipment.

KONE KSS800 KSS900 SIGNALIZATION

KONE Destination increases traffic efficiency and decreases waiting and journey times.

KONE KDS50 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS50 signalization range.

KONE Design signalization

Our stylish design signalization options add the finishing touches to your elevator by helping you create a design that reflects the look and feel of your building.

KONE Car interior design themes

The KONE Design Collection is a set of inspiring elevator car interiors created by KONE’s award-winning design team. Browse our design themes and get tips on choosing the right design.

KONE Materials & accessories

Our materials and accessories guide provides handy tips on creating the perfect custom elevator design for your building and details our extensive range of materials and accessories.

KONE Construction Time use solutions

Our solutions for construction time use help get workers and materials to the right place at the right time, saving hundreds of valuable hours and speeding up construction schedules.

KONE UniSwing®

The KONE UniSwing package is suitable for upgrading the operator element of existing swing doors, for automating manual swing doors, and for new door installations.

KONE UniDrive® Compact door operator

Our easy-to-use, customizable operator for sliding doors features a slim design that makes it ideal for automating manual sliding doors in space-restricted areas.

KONE automatic swing door operators

Designed to meet the needs of a wide range of demanding environments, our comprehensive range of automatic swing door operators work with different types of swing doors, including double swing doors. They are fully automatic, incorporate the latest intelligent operator technology, and provide reliable long-term performance.

KONE electric sliding doors

Our sliding doors are flexible, easy to install, and comply with the latest safety standards. We offer a double sliding door that is suitable for a wide variety of building types and can be adjusted for the demands of many environments.

KONE sectional overhead doors

Our high-quality, durable sectional overhead doors ensure the safe flow of goods and people in warehouses, showrooms, logistics centers, and retail and industrial premises.

KONE revolving doors

Our stylish and energy-efficient revolving doors provide smooth, safe building access for offices, hotels, retail centers, airports, and medical facilities.

KONE high-speed sectional doors

Our high-speed internal and external sectional doors improve goods flow and cut energy costs in logistics centers, food processing and distribution facilities, and vehicle storage areas.

KONE Gliding™ doors

Our magnetic doors are ideal for buildings where access, usability, and hygiene are important requirements. Gliding doors maximize the width of doors with wheelchair access.

KONE hermetic doors

KONE hermetic doors are specifically designed for use in any areas where air permeability, hygiene, and noise insulation are critical, such as operating theaters, laboratories, clean rooms, and silent areas.

KONE doors for hospitals

With hermetic doors, full glass doors, or laboratory doors our range of specialized solutions for medical facilities help patients, staff, visitors, and goods move around smoothly and safely.

KONE Doors

Browse our full range of door solutions for the smoother flow of people and goods, including revolving, sliding, gliding, and industrial doors, as well as turnstiles.

KONE Doors - Site absolutes

When these door installation absolutes checklist is in place, KONE can do its job fast, safely and without interruption, and you can keep to your construction schedule. This is valid for new installation, full replacement and repairs.

KONE revolving door 30

A versatile, durable, and economical solution that gives you smooth and safe rotating glass doors for buildings such as shops, hotels, and medium-size commercial centers.

KONE revolving door 50

A wide entrance solution that offers automatic revolving doors for busy environments, such as airports, medical facilities, large retail centers, and educational facilities, where smooth people flow and high throughput volume are key requirements.

KONE revolving door 100

A premium solution that brings stylish revolving doors to buildings where visual appearance is as important as performance. With high-quality glass and steel design, it is a great example of why revolving doors are perfect for modern glass façades that are common in high-end office buildings and hotels.

KONE Care for Life™ for doors

A complete analysis of your building doors, including an assessment of your equipment, a report on its condition and recommendations for improvement.

KONE KDS 220 signalization

Available options for car operating panel, landing devices and buttons for the KONE KDS 220 signalization range.

KONE MonoSpace® Home

KONE MonoSpace® Home – the machine-room-less elevator for villa – is optimized for home installation.

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