Your maintenance journey

Everything begins with listening carefully and understanding what you, your equipment, and your users need. We can then create a maintenance solution to match.

You’ll receive a clear proposal that sets out exactly what’s included and what isn’t so you can decide on how to fine tune things before signing up.

Preventive maintenance helps to avoid problems from occurring in the first place and keeps things running safely and smoothly. We create a maintenance plan for your equipment based on its usage and other relevant factors.

We’ll keep you informed on any repair and modernization needs and update you on equipment condition and performance during annual reviews.

If something does go wrong, our technicians can fix most problems in a single visit. We’ll keep everyone informed about what’s happening and when the equipment will be up and running again.

You can select from a range of contract options, including plans that include breakdown visits or repairs in the fee and flexible maintenance scheduling to minimize disruption in your building.

KONE Online gives you instant access to information on maintenance contracts, equipment, ongoing maintenance work, and callouts and repairs. You can also generate reports on completed maintenance work and costs for easier planning and budgeting.

KONE Mobile is a smartphone app that lets you track the status of the equipment we maintain for you, including 24/7 Connected equipment, as well as ongoing, past, and upcoming maintenance work.