Customer service

Get in touch

How can we help you?

General enquiries

For general inquiries please call KONE customer service on 09 998 88555.

We are available every working day between 08.00 and 17.30.

Report a service need or incident

To report a service need or an emergency such as an entrapment call 09 998 8877 (backup tel: 09 998 88666).

For non-urgent requests you can also email@kone.com

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

How do I check the status of my equipment?
Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
What should I do if my equipment stops working?
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
When is my next planned maintenance visit?
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.
How can I reduce the risk of equipment breakdowns?
With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
Contact your local KONE representative to find out more.

Stay up to date wherever you are

Real-time maintenance info at your fingertips

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KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.

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KONE Mobile

With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

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